Empathy Over Compliance—Accessibility Done Right

Introduction: Beyond Compliance, Into the Human Side I’ve spent years watching product companies chase WCAG checkboxes as if accessibility is a legal burden—not a blank canvas for better user experience. But the truth is, people are not legal briefs. They’re humans who need clarity, confidence, and dignity in how they use technology. What frustrates me the most is how many companies see accessibility like a broken part of their process that needs a band-aid fix to avoid lawsuits. But the companies that truly stand out don’t just “do accessibility”—they embed it into the soul of their design, their product thinking, and their culture. They start with empathy, not audits. Let’s take a closer look at a few companies who’ve moved past compliance into true inclusion—and built digital experiences that treat accessibility not as an obligation, but as a responsibility to people. Airbnb – Designing for Every Body When Airbnb acquired Accomable —a startup created by wheelchair user and ent...