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Showing posts from July, 2025

Empathy Over Compliance—Accessibility Done Right

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  Introduction: Beyond Compliance, Into the Human Side I’ve spent years watching product companies chase WCAG checkboxes as if accessibility is a legal burden—not a blank canvas for better user experience. But the truth is, people are not legal briefs. They’re humans who need clarity, confidence, and dignity in how they use technology. What frustrates me the most is how many companies see accessibility like a broken part of their process that needs a band-aid fix to avoid lawsuits. But the companies that truly stand out don’t just “do accessibility”—they embed it into the soul of their design, their product thinking, and their culture. They start with empathy, not audits. Let’s take a closer look at a few companies who’ve moved past compliance into true inclusion—and built digital experiences that treat accessibility not as an obligation, but as a responsibility to people. Airbnb – Designing for Every Body When Airbnb acquired Accomable —a startup created by wheelchair user and ent...

Disruption Is Not Coming — It’s Already Here: AI Is Reshaping Digital Marketing, and Accenture Just Moved the Goalposts

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Last week, I wrote about how AI is restructuring the digital marketing ecosystem — from execution and search to agency models and B2B media strategies. If you haven’t read that one, here’s the link . It laid the groundwork. But this week, things got real. Accenture’s $1 billion acquisition of Udacity isn’t just another AI headline — it’s a market-defining move. It signals that AI fluency is now mission-critical for marketing services firms. They're not just selling transformation; they’re betting big on building talent pipelines and upskilling at scale. While Accenture has taken the spotlight with a bold M&A play, Cognizant is quietly making serious progress behind the scenes. From Cognizant’s AI services page , here’s what stands out: Unified AI Vision: Cognizant’s strategy centers on embedding AI into the fabric of enterprises — not just standalone models, but AI-native architecture for marketing, customer engagement, operations, and IT. CortexAI™ Platform: This ...

The Future of Digital Marketing: AI Isn’t Coming — It’s Here (and It’s Restructuring Everything)

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  We all know the industry is shifting. But what’s happened in just the last 30 days is not incremental — it's foundational. As someone who’s been doing this for two decades — across SEO, MarTech, social, email, accessibility — I can say this with certainty: the digital marketing job description is being rewritten in real time. Let me break this down not as "news snippets", but as a roadmap of how the future is shaping up — grouped logically, so you can see the bigger picture and take action, not just nod and scroll. Google’s AI-Powered Marketing Stack: Performance Meets Conversation Google is making it very clear — if you're not thinking AI-first, you’re going to get left behind. In the last month alone, they’ve rolled out updates that fundamentally change how we plan, execute, and measure campaigns. AI Max Campaigns Are Live Google introduced AI Max, a new hybrid format where you still give campaign inputs (e.g. audience, themes), but the system handles bidding,...

Think AI Makes You Dumb? Read This Before Logging Off

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  What calculators, Google, and now ChatGPT all have in common — and why your thinking skills still matter more than ever. A few months ago, a viral image claimed that ChatGPT damages your brain. It looked dramatic—color-coded scans showing 'before and after' effects of AI use. If you've seen anything like that, here's the truth: there's no scientific evidence that ChatGPT (or any AI tool) physically rewires or harms your brain. But that doesn't mean we should ignore how we use it. This blog is about separating hype from reality—what to ignore, what matters, and how to use ChatGPT smartly. What to Ignore: AI Isn’t Melting Your Brain There's been talk about how ChatGPT might shrink attention spans, memory, or even make us dumber. But let’s be clear: A 2024 MIT study found that students who used ChatGPT for writing essays showed reduced brain activity in areas related to memory and creativity. But this isn’t permanent damage—it's the result of passive use...